Crystal Frequently Asked Questions

Are your crystals natural?

Yes. All our crystals are 100% natural stones sourced from Donghai, China. We never sell synthetic or lab-grown imitations.

How do I cleanse my crystal?

Moonlight, selenite, sound baths, or running water are all gentle ways to cleanse your crystal. Avoid salt water for soft stones. See our Crystal Care Guide for details.

How long does shipping take?

Orders ship within 1-3 business days and arrive in 5-12 business days worldwide via UPS, FedEx, DHL or EMS, with tracking provided.

What payment methods do you accept?

We accept PayPal and major credit cards, with full buyer protection.

Do you offer wholesale or custom orders?

Yes. We offer tiered wholesale pricing, custom engraving, branded packaging, and OEM services. Contact us for a quote.

Can I return a crystal I don't like?

Absolutely. We offer 30-day returns on all standard items — no questions asked.

Why are your crystals more expensive than others?

We hand-select each piece, photograph every product in detail, and pack with verified 5-step protection. You're paying for authenticity, quality and care — not shortcuts.